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Visits, calls and to-dos

Log every stop, call and email as one short line, and the promise you made becomes a to-do with a date.

2:10 · English subtitles · Watch on YouTube (opens in a new tab)

How do I log a sales visit and its follow-up?

  1. On Visits and calls, press New and pick the customer. The date is already today.
  2. Write one line on what happened, short enough to read in three months. Say which line it was about.
  3. Set the follow-up: the day you will come back to it and what you will do.
  4. Save. The follow-up becomes a to-do on its own — you never write it down twice.
  5. Today shows everything due today or already late. Press Done when it is done, and it drops off your list.

Good to know

  • As a rep, you only see your own visits.
  • The visit list also shows what the customer bought this year and any commission still owed.

Where to find it

Read the video transcript

Out on the road, the hardest part is remembering what was said and what you promised to do next. Every stop, call and email goes here as one short line. As a rep, you only see your own. Pick the customer you just saw.

Start typing and choose it from the list. The date is already today, so you can log it right from the parking lot. One line says what happened. Keep it short enough to read in three months.

Say which line it was about, so it shows up under that manufacturer too. Anything else you want to remember goes in the notes. Now the promise. Set the day you will come back to it and what you will do.

The buyer wants the quote today, so the follow-up is due today. That follow-up becomes a to-do by itself. You do not have to write it down twice. The visit is at the top of the list, with the next step and its date on the right.

The list also shows what this customer bought this year, and any commission still owed. Open To do to see everything you have promised. Here is the quote we promised, linked back to the visit and the customer. Most days you will not open this list.

The Today screen shows everything due today or already late. Late items are marked, so nothing slides quietly past its day. Once the quote is sent, press Done right here. It drops off your plate.

The count at the top goes down by one. Back on Visits and calls, the visit now shows its follow-up as done. So every visit has a record, every promise has a date, and you can see which ones got kept.