Deductions
When a customer pays the manufacturer less than the invoice, your commission shrinks too. Track each deduction until you win it back.
How do I track and recover a customer deduction?
- Press New. Keep their reference and the invoice number, the amount and why they took it.
- Enter the last day you can dispute it. Save.
- Send the proof, then press Asked for it back.
- When the money comes back, press Got it back and say how much — part of it counts too.
Good to know
- The totals at the top show what customers took, what is still open and what you won back.
Where to find it
- Commissions › Deductions — try it in the demo (opens in a new tab)
Read the video transcript
Sometimes a customer pays the manufacturer less than the invoice and keeps the difference. That is a deduction. Our commission is paid on what the manufacturer actually collects, so every deduction comes out of our pocket too. The top line shows what customers took, what is still open, and what you won back.
Great Lakes Fastener short-paid Bremer's invoice by $342, saying part of it never arrived. Press New. Keep their reference and our invoice number, so everyone is talking about the same thing. Why did they take it?
They say it was a short shipment. Most customers only let you argue for a limited time. Put in the last day to dispute it. Save it.
The new deduction is waiting for someone to look at it. We have the delivery receipt, so this one is wrong. Send the proof and press Asked for it back. Now it shows that we asked for the money back.
It stays open until we get an answer. Two weeks later, Bremer confirms Great Lakes paid the $342. Press Got it back. Say how much actually came back.
Part of it counts too. The deduction is closed as Got it back, and shows how much we recovered. And the totals moved: $342 more under You got back. Keep this list clear, and money customers take by mistake finds its way back to you.